All orders are confirmed upon receipt and we aim to dispatch all orders the same day (we do not process orders on Saturdays, Sundays, or Bank Holidays) providing your order is in stock. When your order is ready to be dispatched you will receive an email confirmation with your tracking number. All orders are sent on a signed for service which will require the recipients signature upon receipt so please take this into account when choosing your delivery address.

Please note that Anna Lou of London is not responsible for the loss of any parcel after confirmed dispatch date. Should a parcel be deemed as "lost in transit" Anna Lou of London can only dispatch the order again after 30 days from when the order was originally placed.

DELIVERY INFO & RATES* - UK MAINLAND*
Super Saver Delivery (2-3 days) from £3.50
Priority Delivery (1-2 days) from £5.50
Express Delivery (Next Day) from £7.50

*Prices dependent on weight

SUPER SAVER DELIVERY (2-3 DAY SERVICE)
By choosing our Super Saver Delivery option you order will be sent with Royal Mail's First Class Recorded Delivery Service and will reach you in 2-3 days from date of dispatch, however on exceptional circumstances we advise up to 14 days for delivery (e.g. Postal strikes, bad weather etc).


FREE UK SUPER SAVER DELIVERY
Free UK super saver delivery on all orders over £25.00. Offer applies to standard UK Mainland delivery only.
Free UK Standard Delivery does not apply to Trade or International customers. Please see further terms below.


PRIORITY DELIVERY (1-2 DAY SERVICE)
Our Priority Delivery is a 1-2 day delivery service with DHL Home@48 and will need to receive your order by 1pm for your parcel to be dispatch the same day. This is subject to your order being in stock.

If an item is not in stock, we will inform you, and if you wish, refund you the postage diffrenct between Priority Delivery and Super Saver Delivery.


EXPRESS DELIVERY
Our Priority Delivery is a Next Day delivery service with DHL Home@24 and will need to receive your order by 1pm for your parcel to  reach you the following day. This is subject to your order being in stock.

If an item is not in stock, we will inform you, and if you wish, refund you the postage difference between Express Delivery and Super Saver Delivery.


INTERNATIONAL

• We use a special courier service for all overseas orders and the price varies dependent on your country, with an extra charge per extra item. Please check your country in the shopping bag to determine postage costs to your country.
• On average delivery takes 2 days from date of dispatch but can take longer. Your package will need to be signed for on receipt and cannot be delivered to post box addresses.
• All items are insured and trackable. A signature will be required on receipt.

TRADE CUSTOMERS

• Minimum delivery charge for all trade customers is £10.00.
• Delivery is calculated by weight and delivery destination.
• Free Standard delivery does not apply to trade customers.
  

CUSTOMS INFORMATION FOR INTERNATIONAL CUSTOMERS:

• All internationally shipped items are subject to customs checks and potential charges. Each countries customs arrangements are different. Please be aware we are not liable for charges levied or delay of items held at customs.
• Legally we are obligated to mark all international shipments with the true value of the goods. If your item is a gift, although we can remove the value from the delivery note, we cannot from the shipment’s customs information on the package.

GENERAL NOTES

• Orders made on a weekend or bank holiday will be processed the next working day. An order made and verified after 12noon on a Friday, will be dispatch, if in stock, on the Monday.
• All postage is inclusive of UK VAT.
• Any orders which need items to go to separate and different address need to be ordered separately.
• You must we registered with ANNA LOU OF LONDON LTD to place an order, and at registration we ask you for your billing address and delivery address. Please make sure when you select your delivery address it is the correct one and you are able to sign for it at that address. You may amend your delivery address at any time with the edit/remove functions.
• If you are not in or unable to sign for the package, it will be sent to a local delivery depot and a card will be posted through your letter box to let you know how to arrange pick up or re-delivery.
• If your order is gift please email us at specials@annalouoflondon.com and write the to: .......(message) and from: ....(message). You must only include a maximum of 25 words.

 
Please contact us for further information by sending an email to enquiries@annalouoflondon.com with any questions you may have.