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Please note that Anna Lou of London is not responsible for the loss of any parcel after confirmed dispatch date. Should a parcel be deemed as "lost in transit" Anna Lou of London can only dispatch the order again after 30 days from when the order was originally placed.
DELIVERY INFO & RATES*- UK MAINLAND*
Standard Delivery (3-5 days) FREE ( All Sterling silver items are Made to Order and delivery can take up 3 weeks)Express Delivery (1-2 days) from £4.25
Next day delivery from £6.75
*Prices depend on weight
Free UK Standard Delivery does not apply to Trade or International customers. Please see further terms below.
*Prices depend on weight
FREE STANDARD DELIVERY (3-5 DAY SERVICE)
By choosing our Standard Delivery option your order will be sent with Royal Mail's Second Class Recorded Delivery Service and will reach you in 3-5 days from date of dispatch, however on exceptional circumstances we advise up to 14 days for delivery (e.g. Postal strikes, bad weather etc).Free UK Standard Delivery does not apply to Trade or International customers. Please see further terms below.
EXPRESS DELIVERY (1-2 DAY SERVICE)
Our Express Delivery is a 1-2 day delivery service with Royal Mail's First Class Recorded Delivery service. You will need to receive your order by 2pm for your parcel to be dispatch the same day. This is subject to your order being in stock.NEXT DAY DELIVERY SERVICE
INTERNATIONAL
- We use a Royal Mail International Air Sure service for all overseas orders and the price varies dependent on your country, with an extra charge per extra item. Please check your country in the shopping bag to determine postage costs to your country.
- On average delivery takes 2 days from date of dispatch but can take longer. Your package will need to be signed for on receipt and cannot be delivered to post box addresses.
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All items are insured and trackable. A signature will be required on receipt.
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TRADE CUSTOMERS
- Minimum delivery charge for all trade customers is £10.00.
- Delivery is calculated by weight and delivery destination.
- Free Standard delivery does not apply to trade customers.
CUSTOMS INFORMATION FOR INTERNATIONAL CUSTOMERS:
- All internationally shipped items are subject to customs checks and potential charges. Each countries customs arrangements are different. Please be aware we are not liable for charges levied or delay of items held at customs.
- Legally we are obligated to mark all international shipments with the true value of the goods. If your item is a gift, although we can remove the value from the delivery note, we cannot from the shipment’s customs information on the package.
GENERAL NOTES
- Orders made on a weekend or bank holiday will be processed the next working day.
- Any orders which need items to go to separate and different address need to be ordered separately.
- You must we registered with ALOL LTD to place an order, and at registration we ask you for your billing address and delivery address. Please make sure when you select your delivery address it is the correct one and you are able to sign for it at that address. You may amend your delivery address at any time with the edit/remove functions.
- If you are not in or unable to sign for the package, it will be sent to a local delivery depot and a card will be posted through your letter box to let you know how to arrange pick up or re-delivery.
Please contact us for further information by sending an email to enquiries@annalouoflondon.com with any questions you may have.