All orders are confirmed upon receipt and we aim to dispatch all orders the same day (we do not process orders on Saturdays, Sundays, or Bank Holidays) providing your order is in stock. Please be aware when placing an order, that all personalised items can take up to 2 weeks. When your order is ready to be dispatched you will receive an email confirmation with your tracking number. All orders are sent on a signed for service which will require the recipients signature upon receipt so please take this into account when choosing your delivery address.
Don't forget to order your personalised pieces before the 8th December midnight to get them in time for Christmas.
DELIVERY INFO & RATES*- UK MAINLAND*
STANDARD UK 2-3 working days FREE NEXT DAY 9AM -5PM Next Day (excl. Sat/Sun and Bank Holidays) £5 NEXT DAY DELIVERY GUARANTEED BEFORE 1PM - £15 LONDON EVENING 2pm 6pm - 10pm £12.95 ( contact the office on 0208 879 3676 to arrange) LONDON SAME DAY 2pm Same Day by 6pm From £20.00 ( contact the office on 0208 879 3676 to arrange) INTERNATIONAL DELIVERY 3-5 working days £10 FLAT RATE
STANDARD RETURNS POLICY In the highly unlikely event that you aren't happy with your Anna Lou gift, simply send it back to us within 14 days.
Anna Lou will happily refund your purchase or organise a new replacement. For more details see our T&C's.
Bespoke personalised items are not eligable for a refund as they are all made to order. If for some reason you aren't happy with your purchase we will do our best to resolve the problem by remaking the item.
Please note that In the interests of hygiene, we do not offer refunds on pierced jewellery, or hair accessories unless proven faulty.