All orders are confirmed upon receipt and we aim to dispatch all orders the same day (we do not process orders on Saturdays, Sundays, or Bank Holidays) providing your order is in stock. Please be aware when placing an order, that all personalised items can take up to 2 weeks. When your order is ready to be dispatched you will receive an email confirmation.
DELIVERY INFO & RATES*- UK MAINLAND*
STANDARD DELIVERY (2-3 working days) - HERMES COURIER Orders over £50- FREE
NEXT DAY DELIVERY- DPD- £6 All orders are sent on a signed for service with DPD which will require the recipients signature upon receipt so please take this into account when choosing your delivery address.
INTERNATIONAL DELIVERY - for orders over £100 we use a courier service but orders with a value of less than £100 will be sent via Royal Mail
STANDARD RETURNS POLICY In the highly unlikely event that you aren't happy with your Anna Lou gift, simply send it back to us within 14 days.
Anna Lou will happily refund your purchase or organise a new replacement. For more details see our T&C's.
Bespoke personalised items are not eligable for a refund as they are all made to order. If for some reason you aren't happy with your purchase we will do our best to resolve the problem by remaking the item.
Please note that In the interests of hygiene, we do not offer refunds on pierced jewellery, or hair accessories unless proven faulty.