All orders are confirmed upon receipt and we aim to dispatch all orders the same day (we do not process orders on Saturdays, Sundays, or Bank Holidays) providing your order is in stock. All non-bespoke orders placed before 3pm will arrive the very next day. Please be aware when placing an order, that all personalised items can take up to 2 weeks. When your order is ready to be dispatched you will receive an email confirmation with your tracking number. All orders are sent on a signed for service which will require the recipients signature upon receipt so please take this into account when choosing your delivery address.
Don't forget to order your personalised pieces before midnight on the 8th December to get them in time for Christmas.
DELIVERY INFO & RATES*- UK MAINLAND*
24HR STANDARD DELIVERY DPD- £5 FREE INTERNATIONAL DELIVERY- 3-5 working days until 25th December 2014
STANDARD RETURNS POLICY In the highly unlikely event that you aren't happy with your Anna Lou gift, simply send it back to us within 14 days.
Anna Lou will happily refund your purchase or organise a new replacement. For more details see our T&C's.
Bespoke personalised items are not eligable for a refund as they are all made to order. If for some reason you aren't happy with your purchase we will do our best to resolve the problem by remaking the item.
Please note that In the interests of hygiene, we do not offer refunds on pierced jewellery, or hair accessories unless proven faulty.
Please note our Returns Policy will be extended till the 12th January 2015 all items brought between now and Christmas.