Name / Affirmation Jewellery 

At Anna Lou of London, we aim to get your jewellery order to you as quickly and efficiently as possible, while also reducing unnecessary shipping impact through our pre-order model. For in-stock jewellery pieces, please allow 1–3 days for order processing before your item is dispatched. Once your order has been shipped, you will receive a shipping confirmation email with tracking details. If you have not received a shipping notification within 3 days of placing your order, we recommend checking whether your order includes any pre-order or made-to-order jewellery items. Estimated shipping dates for these pieces are shown on the individual product page at the time of purchase. Where an order includes both in-stock and pre-order items, we will wait until all items are available before dispatching the full order, helping to reduce environmental impact and unnecessary shipments. In some cases, external factors may cause delays to your jewellery delivery. If this happens, we will always notify you via email with an updated shipping timeline and order status. This approach ensures a more sustainable fulfilment process while maintaining a smooth and transparent online jewellery delivery experience.

We ship internationally!🌍 For customers in Mexico and Brazil, we also support credit card instalment payments, making it easier to spread the cost of your jewellery purchase.

If you are ordering from outside the UK, please note that customs duties and import taxes may apply to your jewellery order depending on your destination country. At Anna Lou of London, we do not have control over customs fees, import charges, or local taxes, as these are set by the relevant authorities in each country. As a result, all customs duties and fees are the responsibility of the customer and must be paid upon receipt of the parcel. The exact amount can vary depending on your location and the value or type of jewellery items ordered. We recommend checking your local customs guidelines before placing an order so you are aware of any potential international jewellery delivery charges or import fees.