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Before mailing out your returned package, please make sure to initiate your return request on the Cider app or on our website within 14 days from the delivery date of your order.
Generally, it takes 5-14 business days for the order refund to arrive to account, which varies from bank to bank/credit company/online account issues the refund step. Funds received do not come from payer to receiver directly but need step in by payment agent platform: Including Adyen/Dlocal/Stripe/Paypal/Klarna, etc. Which means the actual time of customer receive their funds is also affected by the different issuer bank/credit company/online account process the step. Regarding the specific arrival time, please also pay attention to the time limit for processing international transactions in the country where payers are located.
You will receive a shipping notification email containing the tracking link as soon as your order has been shipped. The tracking page will be updated to reflect the real-time location of your order. You can track your order with your tracking number here. Please note that the estimated delivery date depends on the delivery address and the shipping method selected.
Typically, for in-stock products, it will take 1-3 days for the order to be processed. If you haven't received a shipping notification email 3 days after you've placed an order, please check if your order contains pre-ordered item(s). You can find the estimated shipping date of a pre-ordered item on its product page. We will wait until all the items in your order become available before shipping your order. Thank you for helping us reduce carbon footprint through the pre-order model! If your order is delayed due to external factors, you will receive a shipping delay notification via email with the latest status of your order.
Normally, an email with your tracking number will be sent to your account email address once the order is shipped out.
If you did not receive this email, you can check the following situations:
1. Please check whether the email address you used to placed the order is correct.
2. Please check your junk folder to see whether the email was misplaced.
3. Please check the order status in your account to see whether it is shipped.
Please note that orders can only be modified before they leave our warehouse. If your order is still in processing, please contact us and we will do everything we can to help modify your order for you. If you wish to cancel your order, please refer to the order details or confirmation email for your order. If your order has not been shipped, you will be able to cancel the order through the order details page. Once your order has left our warehouse, we are unable to make any changes to the order and you must wait until it is delivered. Once your order is delivered, you can request a return for a refund within 14 days if the order is not paid by store credit. Please refer to our return policy for more details:
Please kindly note that all records and contents of the account will disappear if it is deleted. If you decide to delete the account, please submit a request.
If you no longer wish to receive promotional emails from us, simply click the "Unsubscribe" button at the bottom of the promotional email you received.
For cards, Credit or debit card (Visa, MasterCard, American Express, Discover), PayPal. Accepted payment platform： Apple Pay(US only) Ideal (Netherlands only) Klarna (EU & North American RESIDENTS ONLY) Kakao(Korea only) Pay U, Blik, Przelewy24 （Poland only） EPS （Austria only) Bancotact （Belgium only） Dlocal, PIX (Brazil only) Oxxo（México only) For credit cards, we support installment payments (only in Mexico and Brazil), and in addition, please note the billing address entered on your order must match the billing address on file with your bank, otherwise our system might think it's fraud.
They are not. Unfortunately, we do not have a say on customs and duties fees. All customs and duties fees are the responsibility of the customer to be paid upon receipt of the package. The amount varies from country to country and depends on the item(s) ordered.
Please send us an email at hello@annalouoflondon.com to share your interest! We’d love to hear from you!
We’d love to invite you over to our InCider Discord Channel, where we gather our BFFs from all over the world! It's our little safe space to get to know fellow #CiderGang babes, share style inspo, memes, fav playlists, love, good energy and more! Plus, at InCider you’ll be able to give us your unfiltered feedback so that we can continue to make Cider the best it can be. Did we mention we also share exclusive promos, BTS of our collections, and more? The more you know!
What differentiates us from other fast fashion brands is our effort to achieve sustainability indicated by our zero inventory mission and pre-order system. To be honest, we're not 100% zero waste currently (though that's a future we'd like to work towards)! However, we definitely have sustainability in mind as we make our products. By normalizing pre-order models, we can help the fashion industry stay trendy while still preserving our planet. Better yet, our pre-order model relies on you! We involve you in deciding what to produce — and how much of it — but this also means we only keep a small number of every style in stock. This way we are able to ensure our products don't go to waste. At Cider, we care about the environment and are doing everything possible to make our planet a better place.
If you're using our app or a web browser on your mobile phone, you can find care instructions on the product's detail page. If you're using a web browser on your computer, you can find care instructions on the product's detail page.
If you're using our app or web browser on your mobile phone, you can find it on the product's detail page. If you're using a web browser on your computer, you can find it on the product's detail page.
Our size guide is a general guideline for recommending what size we think best suits you! You can refer to here: https://www.annalouoflondon.com/pages/ring-size-guide. However, please kindly note that some pieces may fit differently depending on the style, such as oversized sweatshirts and t-shirts which tend to run bigger than the general guidelines. If you have any questions about specific measurements, please contact us so we can make sure you're satisfied with your decision.