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Before mailing out your returned package, please make sure to initiate your return request on the Cider app or on our website within 14 days from the delivery date of your order.

Generally, it takes 5-14 business days for the order refund to arrive to account, which varies from bank to bank/credit company/online account issues the refund step. Funds received do not come from payer to receiver directly but need step in by payment agent platform: Including Adyen/Dlocal/Stripe/Paypal/Klarna, etc. Which means the actual time of customer receive their funds is also affected by the different issuer bank/credit company/online account process the step. Regarding the specific arrival time, please also pay attention to the time limit for processing international transactions in the country where payers are located.

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