Terms & Conditions

1.1 In these Conditions:
Buyer" means a person to whom AL is to supply goods pursuant to a Contract or the purchaser of a Gift Certificate;
"Contract" means a contract for the sale of goods by AL to a Buyer which incorporates these Conditions;
"Credit Note" means an instrument issued by AL that allows a Buyer to purchase goods from AL on a future date up to the value of the credit note;
"EU” means the European Union;
"Gift” means a gift of Goods given to a third party by a Buyer;
"Gift Certificate" means an instrument of credit (whether by way of a gift certificate or a provisional code) that the holder can use to purchase goods from AL on a future date up to the value of the gift certificate;
"Goods" means the goods which AL supplies pursuant to a Contract or a Gift Certificate;
"Holder" means the person to whom the Buyer gave a Gift Certificate;
"Official Store" means AL’s online store or any other premises from which AL may operate from time to time and where AL directly sells Goods to Buyers; and
"Website" means www.annalouoflondon.com
1.2 The headings in these Conditions do not affect their interpretation.

2.1 These Conditions alone shall govern and be incorporated in every contract for the sale of goods made by or on behalf of AL with a Buyer, whether the Contract is effected on the Website, through the Official Store (be that in person, by telephone, by facsimile, by email or through written correspondence), trade fairs or any other means whereby AL is directly entering into Contracts with the Buyer. The Conditions shall also apply to Gift Certificates and any goods attained by virtue of Gift Certificates. The Conditions shall apply in place of and prevail over any terms or conditions (whether or not in conflict or inconsistent with these Conditions) contained or referred to in any documentation submitted by the Buyer or in correspondence or elsewhere or implied by trade custom, practice or course of dealing.
2.2 Acceptance by the Buyer of delivery or receipt of the Goods shall be deemed to constitute unqualified acceptance of these Conditions.

3.1 The price payable for the Goods is dependant upon the method by which the Contract is effected and shall be the price advised to the Buyer for Contracts effected through the Official Store, trade fairs or other direct selling vehicles and shall be the price appearing on AL’s Website current at the time of purchase for Contracts effected on the Website.
3.2 Unless otherwise specified VAT and any other tax or duty payable by the Buyer and if applicable, delivery charges shall be added to the price.

4.1 Payment for the Goods shall be made at the time of purchase, unless otherwise advised by AL. The Buyer will be advised if payment is not required at the time of purchase, in which case the Buyer will be invoiced for the Goods, subject always to these Terms.
4.2 Without prejudice to clause 6.1, where Goods are provided subject to invoices, payment of invoices shall, unless otherwise agreed in writing, be made in full within 30 days of the date of invoice. Time of payment is of the essence of a Contract. AL reserves the right to suspend the provision of Goods to the Buyer where any amounts are overdue under any Contract until all such amounts have been paid.

5.1 A Gift Certificate can be redeemed at the Website by following the steps in the payment section of the Website. A Gift Certificate has a cash redemption value of 0.001p. A Gift Certificate including any part thereof must be redeemed by the Holder within one year of the date of issue, after which it expires. Other conditions of use will apply from time to time and will be either detailed on the Gift Certificate or on the Website.
5.2 A Gift Certificate can only be redeemed by the Holder. The Holder of the Gift Certificate can not transfer or assign the benefit of the Gift Certificate or their rights under it.
5.3 A Gift Certificate cannot be applied to a Contract for Goods already arranged with AL. If the Goods ordered from AL with a Gift Certificate cost more than the face value of the Gift Certificate the Holder must pay the balance in accordance with the Conditions.
5.4 If the Goods which the Holder orders from AL cost less than the value of the Gift Certificate, we would suggest that the Holder effects purchases of further items for the remainder of the balance where possible, as no further credit will be given for the value of the balance.

6.1 Goods are only provided to the Buyer or delivered to the Buyer once payment has been approved, unless the Buyer is otherwise notified in writing. Wherever Goods are required to be delivered to the Buyer pursuant to a Contract and AL specifies delivery or despatch dates, such dates are approximate only and not of any contractual effect. AL is not liable to the Buyer for failure to deliver on a particular date or dates. Time for delivery is not of the essence of a Contract and shall not be made so by the service of any notice.
6.2 Wherever Goods are required to be delivered to the Buyer pursuant to a Contract, unless otherwise advised to the Buyer by AL in writing, AL shall deliver the Goods using, at its sole discretion, Recorded Delivery Service , Royal Mail Special Delivery or Business Post Next Day delivery . A signature will be required upon delivery, so the Buyer should select a delivery address where the Buyer can be sure that there will be someone available to accept delivery. The Buyer acknowledges that the charges provided above are only an indication as the charge will change on weight of items and other factors.
6.3 If the Buyer refuses or fails to take delivery of Goods tendered in accordance with the Contract or fails to take any action necessary on its part for delivery AL is entitled to terminate the Contract with immediate effect; to dispose of the Goods as AL may determine, and to recover from the Buyer any loss and additional costs incurred as a result of such refusal or failure.
6.4 If you are expecting delivery of the Goods and you think that the delivery is overdue, please do not hesitate to contact AL by email on sales@annalouoflondon.com and we will inform you of the status of your order as soon as possible.

The Goods shall be at the Buyer's risk from delivery of the Goods to the Buyer.

Notwithstanding delivery and passing of risk, the Goods remain the property of AL until the Buyer pays to AL the agreed price for the Goods and all other amounts owed by the Buyer to AL in respect of any Contract.

9.1 Subject to the remaining provisions of this Condition 9, No items can be returned as they are made to order goods unless of a possible fault.
9.2 Any acceptance of Goods returned outside of condition 9.1 above (or returns of any Goods purchased in an advertised sale of AL goods) will be at the sole discretion of AL. In such cases (and always in the case of the return of a Gift or of Goods attained by a Gift Certificate), the Buyer or person in receipt of the Gift is only entitled to a Credit Note and not a refund of price paid for the Goods.
9.3 Only where Goods were attained by virtue of a Gift Certificate; and all the terms of condition 9 have been complied with will a credit be applied. 
9.4 Whenever returning a Gift, the person returning the Gift will need to register with AL’s Website first to do this which will allow future orders on the Website.
9.5 AL will not accept return for any non-faulty items that have, in AL’s opinion, been worn. Earrings for pierced ears are not returnable under any circumstances. 
9.6 In the event of any failure to return any goods to AL within the stipulated time limits referred to in condition 9.1 above, even though validly cancelled, we shall have the right to charge any cost of the Goods.
9.7 Please be aware that international customs duties and sales tax are not refunded for shipments outside the EU. Please also be aware you will be required to pay any difference in cost and any additional shipping, taxes and import duties as applicable for the return and exchange of goods.
9.8 All returns for any particular order (and whether for exchange or not) need to be returned in one delivery, together with the invoice number and the reason for returning.
9.9 Where possible items may be repaired on request but only where items are deemed faulty and repairable. Repairs do for pure 14kt solid gold items only come with any guarantees or warranties.
9.10 For your protection please use a recorded delivery service whenever returning goods. Please note that you will responsible for the costs of returning the item to AL unless the delivery was made to you by mistake or if the item is faulty. To return the items please pack the item safely and send it back to the address: Half Mile, Taggs Island, Hampton TW122HA. AL cannot accept liability for an item lost or damaged in transit. This returns policy does not affect your statutory rights.

AL is under no obligation to refund to you the cost of the goods as they are made to order unless return of the goods is pursuant to condition 9.4 or as otherwise agreed by AL.

For any further information in respect of clauses 9 and 10, please contact one of AL’s customer service representatives who will be happy to talk to you through the procedure, simply call customer service on +44 (0) 7738470156. Alternatively, send an email to hello@annalouoflondon.com with any questions you have.

The Buyer shall indemnify AL against each loss, liability and cost which AL incurs as a result of the carrying out of any work required to be done on or to the Goods in accordance with the requirements or specifications of the Buyer involving any infringement or alleged infringement of the rights of any third party.

13.1 AL warrants that the Goods will, upon delivery:
13.1.1 comply in all material respects with any specification notified to the Buyer by AL. However, the Buyer acknowledges that wherever a Contract has been effected on the Website: (i) items are hand made from natural materials and their actual composition, colour, dimensions and specifications may vary from the image shown on the Website; (ii) some items on the Website may appear larger or smaller than actual size due to screen defaults and photography techniques; (iii) some items on the Website may be represented at a larger than actual size in order to show the details of the item; and (iv) some items may appear smaller than actual size in order to show the entire item.
13.1.2 be free from defects in material and workmanship.
13.2 The warranties in condition 13.1 are given on the following conditions:
13.2.1 AL is not liable for a defect in the Goods caused by fair wear and tear, abnormal or unsuitable conditions of storage or use or an act, neglect or default of the Buyer or a third party;
13.2.2 AL is not liable for a defect in the Goods unless it is notified to AL within 6 months from the date of delivery.
13.3 AL is not liable for:
13.3.1 non-delivery unless the Buyer notifies AL of the claim within 14 days of the scheduled date of delivery;
13.3.2 shortages in quantity unless the Buyer notifies AL of a claim within 14 days of receipt of the Goods;
13.3.3 damage to or loss of all or part of the Goods in transit (where the Goods are carried by a carrier on behalf of AL) unless the Buyer notifies AL of a claim within 14 days of receipt of the Goods or the scheduled date of delivery, whichever is the earlier;
13.3.4 a defect in the Goods which would be apparent on reasonable inspection following delivery unless, in the case of any sale made from the Website, Buyer notifies AL of the defect within 14 days of the date of delivery.
13.4 AL is liable under the warranties in condition 13.1 or under condition 13.3, AL’s only obligation is, at its option, to:
13.4.1 make good any shortage or non-delivery;
13.4.2 replace or repair any Goods which are damaged or defective; 
13.5 Except as set out in these Conditions, all conditions, warranties and representations, expressed or implied by (i) statute, (ii) common law or (iii) otherwise, in relation to the Goods are excluded.
13.6 AL is not liable to the Buyer, whether for negligence, breach of contract, misrepresentation or otherwise, for:
13.6.1 loss or damage incurred by the Buyer as a result of third party claims;
13.6.2 loss of profit, goodwill, business opportunity or anticipated saving suffered by the Buyer;
13.6.3 indirect or consequential loss or damage suffered by the Buyer.
13.7 The entire liability of AL under or in connection with the supply of the Goods, whether for negligence, breach of contract, misrepresentation or otherwise, is limited, in respect of each event or series of connected events, to the cost of the defective, damaged or undelivered Goods which give rise to such liability as determined by the net price invoiced to/paid by the Buyer.

The Buyer shall meet the cost of any special packaging requested by the Buyer or any packaging rendered necessary by delivery by any means other than AL's normal means of delivery.

If a licence or consent of any government or other authority is required for the acquisition, carriage or use of the Goods by the Buyer, the Buyer shall obtain the licence or consent at its own expense and if requested produce evidence of it to AL on demand. Failure to obtain any licence or consent does not entitle the Buyer to withhold or delay payment of the price. Any additional expenses or charges incurred by AL resulting from such failure shall be paid by the Buyer.

If AL is prevented, hindered or delayed from or in supplying the Goods in accordance with these Conditions by a force majeure event (being an event beyond the reasonable control of AL) AL may, at its option:
16.1.1 suspend deliveries while the Force Majeure Event continues;
16.1.2 if AL has insufficient material to meet its commitments, apportion available materials  between its customers as it decides;
16.1.3 terminate any Contract so affected with immediate effect by written notice to the Buyer; and
AL is not liable for any loss or damage suffered by the Buyer as a result.

17.1 On or at any time after the occurrence of any of the events in condition 17.2, AL may:
17.1.1 stop any Goods in transit;
17.1.2 suspend further deliveries to the Buyer;
17.1.3 terminate any Contract with the Buyer with immediate effect by written notice to the Buyer.
17.2 The events are:
17.2.1 the Buyer being in breach of an obligation under a Contract with AL;
17.2.2 the Buyer passing a resolution for its winding up or a court of competent jurisdiction making an order for the Buyer's winding up or dissolution;
17.2.3 the making of an administration order in relation to the Buyer or the appointment of a receiver over, or an encumbrancer taking possession of or selling, an asset of the Buyer;
17.2.4 the Buyer making an arrangement or composition with its creditors generally or making an application to a court of competent jurisdiction for protection from its creditors generally;
17.2.5 the Buyer ceasing to trade; or
17.2.6 the Buyer being acquired by or merging with any third party.
17.3 Upon termination of a Contract pursuant to condition condition 17.1.3 any indebtedness of the Buyer to AL becomes immediately due and payable and AL is relieved of any further obligation to supply Goods to the Buyer pursuant to that Contract.

A notice under or in connection with a Contract shall be in writing and shall be delivered personally or sent by first class post pre-paid recorded delivery (and airmail if overseas) to the party due to receive the notice at its last known address.

19.1 The Buyer may not assign or transfer or purport to assign or transfer any of its rights or obligations under a Contract without first having obtained AL's written consent.
19.2 The invalidity, illegality or unenforceability of the whole or part of a condition does not affect or impair the continuation in force of the remainder of these Conditions.
19.3 A person who is not a party to a Contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of that Contract but this does not affect any right or remedy of a third party which exists or is available apart from that Act.
19.4 A reference to a statutory provision includes a reference to the statutory provision as modified or re-enacted or both from time to time and any subordinate legislation made under the statutory provision.
19.5 No sale items can be returned or exchanged


20.1 A Contract is governed by English law.
20.2 The courts of England have exclusive jurisdiction to settle any dispute arising from or connected with a Contract.

By pre-ordering an item which is promoted or new to Anna Lou of London you are reserving this item. You will pay a 50% deposit to reserve the item and a second 50% will be taken automatically from the card you paid with upon dispatch. If you have ordered other items in the same order which are in stock you entire order will be held until the items are in stock. If you want the items in stock sent and the pre-ordered items sent when available you may be charged twice for delivery. Pre-orders are not applied to any specific time frame. We endeavour to have all pre-orders complete within 6-8 weeks but we cannot guarantee this.


Voucher codes are invalid against sale or promotional items subject to Anna Lou of London, this includes free delivery. One voucher per customer per transaction.


Terms & Conditions: Price excludes postage and packaging. This voucher only applies to full price merchandise. This discount can not be used on sale items or in conjunction with any other offers. Offers available for a limited time only and subject to availability.

Products may change from time to time. Prices and information correct at time of sending and subject to change without notice. Each featured offer applies to a selected group of products. Click on the relevant offer for applicable products and relevant terms and conditions.

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