COVID19 - Here’s what’s happening at HQ Anna Lou

Hi everyone,

I hope you’re all feeling ok mentally and physically and not feeling too overwhelmed with everything given the current COVID-19 situation, this is an extremely worrying and uncertain time for everyone. This really is an extraordinary time we are all going through.

I wanted give is update you how things are changing here at HQ Anna Lou on Taggs Island. I am still open and continuing to produce and fulfil orders from the studio as usual but now I am on my own as a courtesy to each other.  Luisa and Eren are working behind the scenes with me as well from their homes but I’m in the studio on my own. Obviously if anyone starts to show symptoms we will be each isolating immediately. 

We are taking this very seriously and ensuring that we’re not coming into contact with any other people – including the postal workers. Hygiene is priority and I will make sure items are left in the packets before putting into the boxes so they will arrive with the packet inside the gift box and gift bag separately.

This situation is rapidly changing and please be assured that that if anything changes we will notify you all immediately. I am keeping up to date with news and government advice and will do what’s recommended and (I’ll update you all with any new relevant developments.

 

I am working hard to produce relevant, positive and hopefully inspiring content on all of my social media channels and will keep you updated with developments. A lot of this is for my own sanity as well! It’s hard juggling 3 children, homeschooling but I have gaps of time when they’re with their living at their dads so I can carry on and rabbit on about things which I hope you’ll enjoy!

Royal Mail Advice:

With regards to coronavirus and parcels Royal Mail have confirmed the following on their website: 

Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus. From experience we know that these types of viruses don’t survive long on objects, such as letters or parcels. 

We will continue to send orders based in this information and whilst Royal Mail are happy to collect them.  If Royal Mail change their service and our parcels aren’t collected, I will contact all customers with outstanding orders and make it clear on the website.

Customer Service: 

Please do feel free to reach out to me if you have any order queries or if you want some advice on a new jewellery making project you may have whilst staying at home! While we’re all social distancing it’s lovely to chat. I will soon be adding some DIY kits to the website so keep your eyes peeled for those..

Our future:

Running a teeny tiny business, I am so grateful for your continued support during this difficult time and I am working hard to keep my business out of trouble.  We all really must come together and support each other now more than ever before. Please take care of yourselves and others, especially those who may be older and more vulnerable.

I want to help others to more than ever.

One of the ways I’d like to help is by donating to food banks, therefore for every order you place with Anna Lou from now onwards I will donate one thing to the food bank. I will add more to my weekly shop ( without striping the shelves and hoarding loo roll!) . This will continue indefinitely while we’re all dealing with the Coronavirus pandemic. I will make sure to include the high priority items required by the food bank.

 Final Thank You!

We can do this. We are in this together. There is hope and thank you for all your support. Don’t forget that wearing a piece of jewellery is always comforting. Do it for yourself even if you aren’t leaving the house!

Thank you for your orders ( even the very few of them are helping us survive)

It goes without saying but I’ll repeatedly say a massive thank you to everyone who is working through this. Everyone with front line jobs and all the key workers. NHS workers, teachers, delivery drivers, supermarket staff and SO MANY MORE. You’re all amazing and thank you so so much!

I hope that’s helpful and answered some your questions. Keep up the strength and positivity and stay safe.

Bye for now folks!

Anna Lou x